SERVICE CALL

Service Process

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STEP 1: APPRAISAL A sales engineer would visit the job site for an initial consultation, measure and evaluate relevant area, and discuss the most appropriate product options. Based on engineering requirements, local codes, budget and desired resu

STEP 1: APPRAISAL

A sales engineer would visit the job site for an initial consultation, measure and evaluate relevant area, and discuss the most appropriate product options. Based on engineering requirements, local codes, budget and desired results, the sales engineer would design the system optimizing all parameters.

STEP 2: INSTALLATION The sales engineer would coordinate with the client, equipment supplies materials suppliers, the project coordinator/site foreman, installation technicians and in-house sheet metal fabricators to ensure that all activity sche

STEP 2: INSTALLATION

The sales engineer would coordinate with the client, equipment supplies materials suppliers, the project coordinator/site foreman, installation technicians and in-house sheet metal fabricators to ensure that all activity schedules are met and provide a seamless customer experience throughout.

STEP 3: SERVICE Upon completion of a successful installation, warranty and scheduled maintenance programs are transferred to our service department for long term management. All customer information and relevant equipment information is stored in

STEP 3: SERVICE

Upon completion of a successful installation, warranty and scheduled maintenance programs are transferred to our service department for long term management. All customer information and relevant equipment information is stored in our computerized database for quick and efficient access. Our call center staff receives all service requests and forwards them to a service manager to dispatch technicians and effect repairs.

service department

Proper repair and maintenance is essential to getting the most out of your products provided by GOOD-WILL, and ensuring it operates well for a very long time. Our Service Department has professionally trained technicians with the necessary skills to get your units into top shape.

Preventative Maintenance Checklist

SUMMER

  • Replace filters
  • Measure refrigerant level and fill as needed
  • Blow out condensate drain and clean pan
  • Check supply and return air temperatures
  • Lubricate all motors and non-sealed moving parts
  • Inspect and replace belts as needed

SPRING

  • Replace filters
  • Blow out condensate drain and clean pan
  • Wash condenser coil (provided water is available)
  • Measure refrigerant level and fill as needed
  • Visually inspect for refrigerant leaks
  • Check supply and return air temperatures
  • Inspect electrical disconnect for proper operation
  • Tighten electrical connections
  • Measure and record volts/amps on motors
  • Inspect safety controls (if applicable)

WINTER

  • Replace filters
  • Inspect and replace belts as needed
  • Lubricate all motors and non-sealed moving parts
  • Clean out condensate drain and clean pan
  • Cycle heating and cooling
  • Inspect adjust ignition and burner assembly (gas)
  • Inspect heat exchanger (gas)

FALL

  • Replace filters
  • Inspect adjust ignition and burner assembly (gas)
  • Inspect heat exchanger (gas)
  • Sequence electric heat, check amp draw (electric)
  • Inspect and adjust indoor blower components
  • Tighten electrical connections
  • Clean out condensate drain and clean pan
  • Cycle heating and cooling
  • Check outside air economizer (if applicable)